Refund or Exchange Policy

Thank you for choosing Zulu Essence . Due to hygiene and safety reasons, we do not accept returns, refunds, or exchanges if the correct order is send out .

We only accept refunds or exchanges if:

• You received the wrong item, or

• The item was damaged or defective upon arrival.

In such cases, please contact us within 3 days of receiving your order , please provide an unboxing video ( required ) and include clear photos of the product and packaging exactly as you received it.

We encourage you to carefully review your order before making a purchase as a refund will not be given in cases where the correct item has been sent out . If you have any questions or need assistance with product selection, please reach out to our customer service team before completing your order.

For any incorrect or defective product , we urge you to please contact us within 3 days of receiving your order, and we will be happy to assist you with a resolution.

Non-Returnable Items

Opened or used products
Sale or promotional items
Custom-made or special-order items

Shipping Costs

Customers are responsible for all return shipping costs unless the item received was incorrect or defective . Shipping costs are in no way refundable

Thank you for understanding and supporting our policy.

- Zulu Essence 🤍

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