Welcome to Our Site

Zulu Essence Privacy Policy

 

 

Effective Date: November 2025

Last Updated: November 2025
 

Welcome to Zulu Essence.
Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with our brand online.

1. Who We Are

Zulu Essence (“we,” “our,” or “us”) is a South African beauty and skincare brand focused on clean, botanical, and luxury bodycare made with your skin in mind.
 

Our website address is: www.zuluessence.com

For any privacy-related questions, contact us at zuluessence@outlook.com.

2. Information We Collect

We collect and process your personal information only where it’s necessary for our business and to give you the best possible experience.

 We may collect:

Personal details: your name, phone number, and shipping/billing address.
Payment information: when you make a purchase, we collect payment details via our secure payment gateway.
Account information: if you create an account, we store your login details.
Email address: when you subscribe to our newsletter, contact us, or participate in promotions.
Usage data: information about how you use our website, such as browsing history and preferences.
 

3. How We Use Your Information

We use your personal information to:
Process and fulfill your orders.
Send order confirmations, updates, and customer service messages.
Personalize your experience on our site.
Send marketing emails, promotions, or newsletters (only if you’ve opted in).
Improve our website, services, and customer experience.
Comply with any legal or regulatory requirements.

4. Marketing & Communication

If you subscribe to our email list, we may send updates about new products, special offers, or events.
You can unsubscribe at any time by clicking “unsubscribe” in any of our emails or by contacting us directly at zuluessence@outlook.com.

5. How We Store and Protect Your Information

Your personal information is stored securely and only accessed by authorized staff or service providers.
 

We use industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.

6. Sharing Your Information
We do not sell or rent your personal information.
However, we may share your data with trusted third parties who help us operate our business, such as:
Payment processors (e.g., PayFast, Yoco, Shopify Payments)
Courier and delivery companies
Email marketing services
Analytics tools (to improve site performance)

All partners are required to protect your information and use it only for the purpose it was provided.
 

7. Cookies
Our website may use cookies to enhance your browsing experience.
Cookies help us remember your preferences, analyze site traffic, and improve our services. You can disable cookies in your browser settings, but some parts of the site may not function properly without them.

8. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:
Access the personal information we hold about you.

Request correction or deletion of your information.
Withdraw consent for marketing communications.
Lodge a complaint with the Information Regulator if you believe your rights have been violated.
For any of these requests, please contact zuluessence@outlook.com.

9. Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, or provide you with requested services. After that, your data will be securely deleted or anonymized.

10. Changes to This Policy
 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review it periodically to stay informed.
 

11. Contact Us
 

If you have questions, feedback, or privacy concerns, please contact:

📧 zuluessence@outlook.com

🌍 www.zuluessence.com