No Refund or Exchange Policy
Thank you for choosing Zulu Essence . Due to hygiene and safety reasons, we do not accept returns, refunds, or exchanges if the correct order is send out .
We only accept refunds or exchanges if:
• You received the wrong item, or
• The item was damaged or defective upon arrival.
In such cases, please contact us within 3 days of receiving your order , please provide an unboxing video ( required ) and include clear photos of the product and packaging exactly as you received it.
We encourage you to carefully review your order before making a purchase as a refund will not be given in cases where the correct item has been sent out . If you have any questions or need assistance with product selection, please reach out to our customer service team before completing your order.
For any incorrect or defective product , we urge you to please contact us within 3 days of receiving your order, and we will be happy to assist you with a resolution.
Non-Returnable Items
Shipping Costs
Customers are responsible for all return shipping costs unless the item received was incorrect or defective . Shipping costs are in no way refundable
Thank you for understanding and supporting our policy.
- Zulu Essence 🤍